...
Josh’s thoughts:
I think there’s a lot of benefits to using this for some of our observer communications.
… but, we’ll likely not get much traffic to it for a while as this email alias isn’t used much. We’d have to try to steer observers to using it over time,
We’ll have to similarly redirect internal notifications which use this email alias (I think some alarms use it).
Similar to how remote observing was handled, we may want to create a new email for this. Since it is for observer questions and not really for instrument questions only, something like
observinghelp@keck
orobservingquestions@keck
, etc.
Description. We keep the internal aliases instruments@keck.hawaii.edu and the various <instrument>_info@keck.hawaii.edu but we add something like <instrument>_help@keck.hawaii.edu or something like Josh suggested. We change the web pages to point to the new emails and to a web form
...
Time | Item | Presenter | Notes |
---|---|---|---|
1:02 | Words from John | John |
|
1:04 | Review of past actions | all |
|
1:06 | Help desk to replace instrument email | Luca/all |
|
1:26 | Post-Covid work model | all |
|
2:15 | Pau! |
Action items
- Luca RizziJosh Walawender Come up with proposed details for new help desk and bring it to group for next meeting.
- Luca RizziJosh Walawender Create confluence page for return to work concerns